WHAT IS MANAGED IT?
One team responsible for all of your technology.
Instead of calling someone when things break, you hand us the whole picture: every computer, phone, account and service. We keep it running, keep it secure and keep improving it.
And we report on our performance, so you can see for yourself that the work is being done.
Want to stop making IT decisions altogether? Our outsourced IT department takes on your whole IT budget, so you only decide what the business needs.
WHY MANAGED IT?
Better than hiring in-house, especially in Darwin.
Skilled, experienced IT staff are scarce in the Territory and hard for a small business to afford. Because we support many local companies, we can employ the best people, and you get the whole team for less than the cost of one hire.
What's included
Every managed IT client gets the same foundations, tuned to the size and shape of the business.
Computer management
Remote monitoring, patching and support for every machine through Microsoft Endpoint Manager.
Mobile device management
Company phones and tablets enrolled and secured with Intune, wiped remotely if lost.
Microsoft 365
Email, Teams, SharePoint and Office administered, licensed and secured properly.
Cyber security
Fortinet firewalls and Essential Eight and ASD Essentials hardening, run by AISA-member engineers.
Backups
Acronis backups for servers, computers and Microsoft or Google accounts.
Business phone systems
3CX with Yealink handsets, the 3CX app and SIP trunking through Breezeconnect.
Local helpdesk
A Darwin team you can call, Monday to Friday, 8:00 am to 4:30 pm.
Performance reporting
Regular reports on tickets, devices and security, so you can see the work is done.
MANAGED IT OR OUTSOURCED IT DEPARTMENT?
How much do you want to be involved?
Managed IT covers a defined set of services, and you still make the IT decisions, including which hardware, software and suppliers to buy, whether through us or elsewhere. With our outsourced IT department, the scope is your whole IT budget, and we make those decisions for you.
OUTSOURCED IT DEPARTMENT
Scope: your whole IT budget
MANAGED IT
Scope: the services in your agreement
- Helpdesk support
- Monitoring and updates
- Backups
- Cyber security
- Microsoft 365 administration
- Device management
Plus everything else in your IT budget, chosen and managed by us
- Laptops, computers and monitors
- Internet connections
- Network hardware and Wi-Fi
- Phones and mobile plans
- Software and licences
- Projects and labour
- Vendor and supplier management
- Budget planning and reporting
WITH MANAGED IT, YOU STILL MAKE THE IT DECISIONS
- Which vendors and suppliers to use
- What hardware to buy, and when
- Internet and phone plans
- Which software to pay for
- Which projects go ahead
You can buy any of these through us, but the decision is yours.
WITH AN OUTSOURCED IT DEPARTMENT, YOU ONLY MAKE BUSINESS DECISIONS
- Tell us what the business needs
- Approve the yearly IT budget
- Review the KPIs and reports
We make the IT decisions for you.
PRICING
Upfront, per-user pricing. No surprises.
Every quote is itemised and agreed before we start, and it's backed by our 100% satisfaction guarantee. Our customers rate our support 4.89 out of 5 on average.
Want to learn more?
Leave your details and someone from our team will be in touch to talk through what your business needs.