Who we are
Mawson Technology Pty Ltd (ABN 20 650 635 180), trading as Mawson Tech, is an IT services company based in Darwin. In this policy, "we" and "us" mean Mawson Tech.
This policy explains how we handle personal information collected through mawsontech.com.au and when you contact us. We aim to handle it in line with the Australian Privacy Principles. Our store at store.mawsontech.com.au is a separate site and isn't covered by this page.
What we collect
What you give us. Our website forms ask for your name and email address. Depending on the form, you can also give us your phone number, company name, number of employees, whether you have an IT provider, whether your issue is urgent, and a message. If you call or email us, we keep the details you share.
What's collected through cookies, unless you decline them. The pages you visit, how you arrived at the site, your IP address, and basic details about your device and browser. See cookies and tracking.
Technical logs. Like most websites, our hosting provider may keep logs of requests to the site, including IP addresses, to keep it running and secure.
You can browse this site without telling us who you are, but we need a way to reach you if you'd like a response. Please don't include passwords, health information or other sensitive details in a form.
How we use your information
- To respond to your enquiry, give you a quote and provide our services.
- To keep a record of our dealings with you.
- To understand how the site is used and improve it, unless you decline cookies.
- To measure how well our advertising works, unless you decline cookies.
- To keep the site secure and meet our legal obligations.
If we send you marketing emails, you can unsubscribe at any time. We don't sell your personal information.
Overseas storage and processing
Some of these providers store or process information outside Australia, including in the United States and Asia. Our HubSpot account is hosted in HubSpot's Asia-Pacific region, though HubSpot may process some data elsewhere, including the United States. Google and SMTP2GO may process information in several countries, and our website is hosted on Microsoft Azure, including in its East Asia region.
How long we keep it
We keep personal information for as long as we need it for the purposes above, including our legal and record-keeping obligations. After that, we take reasonable steps to delete it or remove what identifies you. We also take reasonable steps to protect the information we hold, though no system is completely secure.
Your choices and rights
You can ask to see the personal information we hold about you and ask us to correct it. You can also ask us to delete it, unless we need to keep it by law. Use the contact details below and we'll respond within a reasonable time, usually within 30 days.
You can decline cookies at any time through the cookie settings option. This clears our tracking cookies from your browser and stops further tracking. It doesn't delete data already collected, but you can ask us to.
Complaints
If you're concerned about how we've handled your information, please contact us first so we can try to fix it. We aim to respond within 30 days. If you're not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Contact details
- PHONE
- 08 7924 7007
- OFFICE HOURS
- Monday to Friday, 8:00 am – 4:30 pm
- ABN
- 20 650 635 180
We may update this policy from time to time and will post any changes here. Last updated: 2 November 2026